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Every system that makes decisions about people first has to decide what it can see.
What the System Sees argues that this is where the decisive step happens. Before a system measures, rates, diagnoses or assesses anyone, reality has already been reduced to something that can be represented. The decisions that follow are made in that representation, not in the world it stands for.
Beginning from information theory and the necessity of models, the book follows one mechanism through pay-setting, workplaces, medicine and social services: how uncertainty becomes structure, how structure meets individuals, and how the resulting processes reinforce themselves over time.
A general theory for anyone who works inside systems, is judged by them, or wants to understand why well-meant decisions so often miss the person they concern.
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