Kontakt
Wie einkaufen
Versand
Kaufberater
Aviation Performance and Productivity
Englisch
789 b
Bis zu 30 Tage Rückgaberecht
Kunden kauften auch
/
Broschur
38.89
€
/
Broschur
19.69
€
/
Broschur
23.69
€
/
Broschur
36.90
€
Modern airports are dynamic and increasingly commercialised facilities that are designed and managed to serve the needs of a diverse group of users, including airlines, passengers and, increasingly, private shareholders. Essays in this Volume investigate the implications of privatisation and changes in global airport regulation on airport pricing, the experience of airport privatisation in selected global markets and the impacts of airport privatisation on costs and efficiency.
One of the most important considerations for aviation operators is the level of service they provide to their customers and issues of airline and airport service quality are addressed in this Volume. Of course, both objective measures and individual customer perceptions of service quality depend not only on material assets and infrastructure but also on airline and airport employees delivering the standardised service expectations of their employers. As numerous industrial disputes have shown, employee dissatisfaction with terms and conditions of employment can escalate into strikes or work to rule which have the potential to seriously damage both a company’s reputation and its bottom line. Managing people in aviation is thus critical to aviation performance and productivity and the essays in this Volume examine not only the effect of low cost carriers on industrial relations but also the role of gender in the delivery of, particularly airline, services.
Informationen zum Buch
Englisch
Verschenken Sie dieses Buch noch heute
Es ist ganz einfach
1 Legen Sie das Buch in Ihren Warenkorb und wählen Sie den Versand als Geschenk 2 Wir schicken Ihnen umgehend einen Gutschein 3 Das Buch wird an die Adresse des beschenkten Empfängers geliefertDas könnte Sie auch interessieren
/
Broschur
10.69
€
/
Broschur
9.69
€
/
Broschur
20.79
€
/
Broschur
37.29
€
