Maximizing the Value of Consulting - A Guide for Internal and External Consultants

Focuses on three important areas for the internal consulting process: First, it shows how to manage the process to deliver value, ensuring that resources are used properly and the investment is managed efficiently. Second, the book shows how to be relevant in today's environment, ensuring that consulting is connected to the business, appropriate levels of commitment are secured, and adequate support is provided. Third, the book shows how to calculate the value of consulting in terms that executives understand--business impact and ROI. Part One, Managing for ValueChapter 1: The Role and Importance of Internal ConsultingChapter2: Organizing the Consulting Function to Deliver ValueChapter 3: Managing the Consulting Function for ValueChapter 4: Controlling Consulting Costs and Enhancing BenefitsChapter 5: Utilizing the Consulting ScorecardPart Two: Connecting to the Business Chapter 6: Aligning Consulting to the Business Chapter 7: Setting Objectives at Multiple LevelsChapter 8: Designing Consulting to Deliver ResultsChapter 9: Building Management SupportPart Three: Delivering Value and ROIChapter 10: Measuring the Initial Stages of ConsultingChapter 11: Measuring Application and ImplementationChapter 12: Measuring and Isolating the Business ImpactChapter 13: Measuring ROI and IntangiblesChapter 14: Using Results to Drive Appropriate Actions Chapter 15: Increasing the Value of Internal Consulting to the Enterprise